… and the reward goes to ..?

Ohh .. wait a minute ! This article has nothing to do with any award / reward function you would see on a television, cinema, but its more to do with the way awards and rewards are judged within an organization and how sometimes it puzzles me. Today, I had been to a rewards committee [...]

Read Full Post »

Taking ownership of tasks – when should you or when should you not?

Its often expected by customers that the vendors take ownership and full accountability of the projects and related pitfalls. While on one hand its good to take ownership of the tasks in your project and deliver them on time, within budget and exceed expectations, its equally important to understand the remits and scope of your [...]

Read Full Post »

Using ‘twitter’ for better collaboration within IT project teams ..

Today, during one of my team review meetings, one of my colleagues raised an idea of having a chat server hosted on intranet to allow the team members collaborate with each other for issuing and requesting updates on various incidents, problems and their progresses. A good idea to have one chat server, but few team [...]

Read Full Post »

Customer care – Dilbert way !

Today’s Dilbert comic strip is really awesome and how apt it is for people who work in support & maintenance projects to try this in their work !! Lol !!  

Read Full Post »

Adopting technology for automating business usual work in support .. still reluctance?

So frustrating … ? Isn’t it ? I do not know why in the world I see people doing the same and same jobs such as health check of system, carrying out scheduled maintenance & housekeeping jobs and not thinking of automation.  I find that kind of stuff really boring, frustrating and irritating if someone [...]

Read Full Post »